Cancellation Policy

Updated Cancellation & Postponement Policy as of 1 June 2020

This updated policy is only applicable to new reservations made as from 1 June 2020, for all previous reservations the standard policy will apply outlined in point “2”.

Only written cancellations and postponements will be accepted.

Please note bookings that need to be cancelled or postponed will fall under one of the following policies dependent on the circumstances for the cancellation or postponement.


1. If guests are unable to reach the guesthouse due to current government implemented travel restrictions due to Covid-19

Postponement:

We will be able to postpone your reservation to a date later that year at no extra charge or we can offer you a voucher to the value of your original reservation valid for 6 months after your booking date. We are unfortunately unable to offer refunds for bookings that need to be cancelled due to Covid-19.

Cancellation:

Cancellation 30 days prior to arrival: No cancellation fee.

Cancellation 14 days prior to arrival: 50% of the total booking value due.

Cancellation less than 14 days prior to arrival: 100% of the total booking value due.

If departures are made earlier than the scheduled reservation dates then the client is liable for 100% of the booking value.


2. If guests need to cancel or postpone due to any other circumstances unrelated to Covid-19:

15% handling fee of the total booking value applies to all reservations cancelled or postponed.

Cancellation or postponement between 28 and 21 days prior to arrival: 25% of the total booking value due.

Cancellation or postponement between 20 and 14 days prior to arrival: 50% of the total booking value due.

Cancellation or postponement between 13 and 7 days prior to arrival: 75% of the total booking value due.

Cancellation or postponement 6 days or less prior to arrival: 100% of the total booking value due.

If departures are made earlier than the scheduled reservation dates then the client is liable for 100% of the booking value.

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